Our experienced project teams work closely with you to design lean processes combined with the right blend of systems in the right locations to ensure the system is easy to use yet effective, so you achieve the most from your system and maximise your return on investment.
Omnicell uses its own interface engine and has over 6000 working interfaces, including most of the systems used in the UK. Each of our systems whether a cabinet or handheld device simply needs a network connection (wired or wireless) and IP address in order to communicate with the Omnicell server. Authorised users can access the web based reporting from any hospital PC. We have a number of reporting tools which enable you to get the most from your system and maximise your savings and benefits.
We are committed to being your long-term partner and you will be assigned a dedicated Customer Solutions Consultant for the duration of your project – all our consultants have significant pharmaceutical experience in an NHS setting as well as their experience with Omnicell systems.
Once your systems are live we provide you with comprehensive service and support. We offer 24/7/365 telephone support and have a network of engineers across the UK who can be onsite within hours. We carry out preventative maintenance checks twice yearly to ensure maximum uptime – our systems have a typical uptime of 99.9%.