Investing in automation to deliver efficiencies and spend more time with patients 

Wellbeing Pharmacies Group is an independent pharmacy chain with nine stores across the country. Their latest branch has just opened at Abbey Field Medical Centre a GP practice which has just expanded having taken on the case load of another nearby surgery. The medical centre has never had an in-house pharmacy previously but, with an increasing number of patients, it was agreed that such a facility was now more important than ever.

The Challenge

  • To provide a one stop shop for patients and ensure the right resources are in place so more time can be spent on face to face patient care
  • To be able to dispense 15,000 items a month using Omnicell’s unique combination of chaotic andchannel fed storage
  • To be able to grow the business
  • To reduce the amount of time highly skilled staff spent on logistics/operations
  • To provide a one stop shop for patients and ensure the right resources are in place so more time can be spent on face to face patient care
  • To be able to dispense 15,000 items a month using Omnicell’s unique combination of chaotic andchannel fed storage
  • To be able to grow the business
  • To reduce the amount of time highly skilled staff spent on logistics/operations

The Solution

Omnicell's Retail Robotic Dispensing System

The pharmacy is the first community pharmacy in the country to invest in an Omnicell Robotic Dispensing System. The pharmacy’s prescription system talks to the robot which stores and dispenses the drugs. The company invested in the system to drive efficiencies and deliver a better service to patients.

Omnicell is the only RDS that allows you to combine channel and chaotic storage which work independently of each other.

This allows for fast paced environments with high numbers of “walk-in” prescriptions like GP surgeries and is essentially two robots for the price of one.

Having two pickings arms instead of one allows for better business continuity in a retail environment.

Omnicell's Retail Robotic Dispensing System

The pharmacy is the first community pharmacy in the country to invest in an Omnicell Robotic Dispensing System. The pharmacy’s prescription system talks to the robot which stores and dispenses the drugs. The company invested in the system to drive efficiencies and deliver a better service to patients.

Omnicell is the only RDS that allows you to combine channel and chaotic storage which work independently of each other.

This allows for fast paced environments with high numbers of “walk-in” prescriptions like GP surgeries and is essentially two robots for the price of one.

Having two pickings arms instead of one allows for better business continuity in a retail environment.

The Impact

Patient safety, pharmacy time, stock control, grow the business.

  • Pharmacy time saved now reinvested into patient care - staff don’t spend half their time on operational tasks like putting stock on the shelves or managing stock rotation.The robot manages this for them.
  • Improved patient safety - medication is now sorted, stacked and stored and then picked by the RDS meaning there is less chance of picking errors.
  • Increased efficiency - staff are no longer rushing around and grabbing medication in a hurry or picking up medication that may have been put away on the wrong shelf.
  • Ability to grow the pharmacy business - the pharmacy has just agreed to start delivering a service to a local care home. One of the reasons they won this business was that they were able to commit to being able to deliver the same level of service no matter how many other care homes they take on because the bulk of the logistics work is done by the robot.
  • Cutting potential waiting time - by ensuring that the fast-moving lines are stored in the channel fed ‘Speed Box’, faster dispensing can be achieved than with traditional ‘chaotic only’ robots which reduces patient waiting times.
  • Closer collaboration with staff at the surgery - the pharmacy is trusted to offer a really good service to patients as pharmacy staff now have time for the important clinical services such as Medicine Use Reviews and New Medicine consultations.
  • Better management of stock because stock is managed by the robot there is less wastage and that saves money.
  • Organises stock by the lowest expiry date so that medication is used up first, meaning there is less chance of medication being thrown away.
  • It’s only been operational for seven months but the robot is already dispensing 7,000 prescription items a month.
  • As the pharmacy continues to grow, the robot will be able to do 15,000 prescription items a month around the delivery schedule -without the robot that would have be impossible inthe space available.
  • Dramatically reduced amount of medication owings being given out in store.
  • Stock is now managed more effectively and as a result patient get their medication as soon as they need it without having to make a return trip to store.

"As a result of the recent community pharmacy cutbacks it’s crucial to invest in technology and to be aware of the benefits it can bring. Wellbeing has invested money on a Robotic Dispensing System to make savings in the long run and be more efficient. We can now provide a better service as we have time to be at the counter engaging with patients, rather than being a pharmacist tucked away in the back of the store doing logistics work like putting away stock. The accuracy of the system allows us to make better use of skilled staff such as accuracy checking technicians and dispensers."

Claire Langan, Pharmacy Manager

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